Bnei Zion, ISRAEL — September 21, 2000 — HumanClick, the leading customer service application over the Internet, celebrates its 100,000th client since launching in December 1999. “As we look forward to our next 100,000 customers,” said Eitan Ron, HumanClick CEO and co-founder, “we’ll be bringing new benefits to the customer service space, including an advanced proactive chat invitation, interactive e-mail, Voice over the Internet (VoIP) and the further integration of customer tracking and customer service.”
HumanClick’s broad range of clients includes multi-operator eCommerce sites in industries such as telecommunications, electronics, travel and real estate, as well as individual sites on eBay and Yahoo stores and non-profits, giving true meaning to the company’s slogan of ‘Humanizing the Net’.
TigerDirect.com: building a one-to-one relationship through interactive communication
With $300 million in annual sales and a call center of 300 people, TigerDirect.com was looking for ways to provide improved customer service. TigerDirect.com turned to HumanClick to benefit from the efficiencies and the relationship building attributes available through interactive customer support.
“HumanClick enables TigerDirect.com’s customers to get answers to their questions online in real-time while shopping,” said Lonny R. Paul, TigerDirect.com‘s Director of eCommerce. “With HumanClick’s tracking features, we’re able to see what pages our customers have been to and where they’ve previously shopped at TigerDirect.com, allowing us to more quickly answer their questions and build a one-to-one-relationship. Coupled with our Call Center and e-mail service, HumanClick gives our customers freedom of choice to communicate with us via their most preferred method.”
Phoenix Networks: using interactive customer service to improve efficiencies
Phoenix Networks, a leading national provider of broadband services via Digital Subscriber Lines, added HumanClick to provide a multi-tiered interactive customer service solution-pre-sales, pre-installation and post-installation-and to improve their operating efficiencies. “Within the first week of implementing HumanClick, we saw a 10 percent decrease in customer telephone call volume, ” says Kelly White, Phoenix Networks’ Vice President of Online Services. “This solution helps us take care of our customers more effectively and directly affects our bottom line.”
With HumanClick, Phoenix Networks’ 15 Web reps can handle multiple chats simultaneously. Advanced HumanClick features like Canned Answers and Repeat Visitor Identification enable the post-installation Tech Support team to better, more efficiently answer customers’ questions.
Domestic-Violence.net: using chat to lend a hand
The concept of support takes on a different meaning at www.domestic-violence.net , a site dedicated to providing support and referrals to women in abusive relationships. Leigh-Ann Peters founded the site after a long, abusive relationship. “I was looking for something online but didn’t find anything”, says Peters, a certified domestic violence counselor, “so I founded the domestic-violence.net to let others know that they’re not alone.”
Peters uses HumanClick to provide site visitors one-on-one support and referrals. HumanClick enables Peters to build trusting relationships with her site visitors, which is the first step in helping them out of their abusive relationship. Regarding HumanClick, Peters says, “I believe I was able to talk a suicidal woman out of ending her pain and looking at life a different way when she left her abuser.”
HumanClick, Ltd., a wholly owned subsidiary of LivePerson, is the leading customer service application over the Internet for the Small and Medium Enterprise (SME) market, facilitating Live, 24/7 Interactive Sales and Customer Support. The HumanClick service permits web site visitors to get immediate, real-time on-demand help and enables web site owners to track and communicate with visitors to their site. HumanClick, an Application Service Provider (ASP), enables its clients to increase sales, improve customer service and reduce costs in 11 different languages in more than 60 countries all over the world.
HumanClick is a registered trademark of HumanClick, Ltd. Other company, product, or service names used in this release may be the trademarks or service marks of others.
Lonny R. Paul
Phoenix Networks, Inc.
Ac 2004, HumanClick Ltd, a LivePerson company. All rights reserved.