Voice Over IP (“VOIP”) is spreading like wildfire. Vonage continues to cover the world in (now unattractive) orange ads, Skype is forming partnerships with everyone, but relatively few people hear about Lingo on a regular basis. Why? Lingo believes that they should form great relationships with their customers. Furthermore, the best customer is one who was referred by a satisfied Lingo customer.
Lingo’s offering of flat rate pricing and a long-list of foreign countries you can call for free and an overwhelmingly long list of features. Call quality is great, feature sets couldn’t be better – and it couldn’t be easier to use!
One low price. Lots of great features. That’s Lingo!
With Lingo you get all your U.S. local, long distance, Canada and international calls over your high-speed Internet connection, all for just one low price. Even one convenient monthly bill. Add a choice of lots of features, and Lingo delivers everything you need – and want – in a phone service, and so much more. But Lingo, well, I find that they ‘do it better.’
Customer Service Key to Good Service
What good is “service” without correspondingly good “Customer Service?” None. Over the past few years, the efforts of most major companies to integrate better Customer Relationship Management (“CRM”) solutions has been showing. I have seen increased customer service skills from several companies as of late – where as they previously would complain, “Let me get to that screen.” But even that isn’t as good as the kind service you’ll receive from Lingo, in fact just today I had an experience.
I recently had the opportunity to get a personally written email regarding my Lingo account from Ethel in their Customer Service department. Yes, a personally written email. Her service was so outstanding that I felt the need to write her and her supervisors:
I think that your approach is outstanding from a Customer Service perspective. I have never, at least not in the recent years, found a company who takes the time with personal service to handle accounts.
I welcome you to forward this email to any of your supervisors or co-workers as a testament to the outstanding level of customer service that is unparalleled within the VOIP industry. Not that I’ve just tried Vonage and then Lingo, I’ve been using VOIP services for years as the former Director of eCommerce for TigerDirect.com in my exploration of new services, products and technology.
Lingo truly has the best combination of: Great Service; Great Pricing and Unparalleled Customer Service. And I’ll make sure to tell others too!
Thanks again for your expedient care and GREAT SERVICE!
Just hope if you need anything with Lingo’s Customer Service you are lucky enough to interact with Ethel, she’s one of a few representatives who have gone above and beyond over the last 5 years since Customer Service has become a depersonalized, web-based interface. Not at Lingo, it’s personal.
Not only that, look at all the great features you get for their price! I don’t know how much more I can tell you, because it’s just plain good stuff. (Click on thumbnail image for full image of Lingo features, or visit Lingo’s Website.)
Features
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Voicemail
Three-Way Calling
Speed Dial
Call Forwarding
Simultaneous Ring
Call Waiting
Caller ID with Name
Call Return (*69)
Caller ID Block (*67)
Anonymous Call Rejection (ACR)
Do Not Disturb (*78)
Last Number Redial
911 or E911 service.
Local Phone Number Portability
Great International Rates
Phone Numbers
International Phone Numbers
Free In-Network Calling
Online Account Management
Money-Back Guarantee
Try Lingo – Risk FREE!
Free Phone Adapter
Refer-A-Friend
Dedicated Fax Line
To learn more or sign up, visit the Lingo Website.
Source: Primus Lingo
